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Services
Service Programs
Service You Can Count On Again and Again and Again
Peace of Mind Service Programs
An exacting combination of high-caliber customer services to meet business goals and expanding application needs. That's the commitment we offer our customers. Scansmart's variety of Peace of Mind repair and maintenance service programs cover the spectrum of bar code laser scanners, direct thermal/thermal transfer label and tag printers, portable data terminals, radio frequency equipment, and printheads.
On-Site Maintenance
If your business requires a printer or label applicator to be ready when you are, we offer a complete maintenance program at your location.
- Fixed Annual Maintenance Contracts
For a one time annual fee, all labor and repair parts (excluding printheads) are covered for one full year. This option eliminates the need for time spent obtaining approvals and purchase orders when equipment failures occur, while allowing for annual maintenance and repair cost budgeting.
- Guaranteed Repair Time
Whether you choose the One-Day, Three-Day or Five-Day Program, you can be sure of the repair time. Choose the One-Day Program and the equipment will be repaired and returned to you the next business day.
- Preventive Maintenance
Annual charge includes three preventive maintenance tune-ups per year. Equipment will be completed cleaned, tested and re-calibrated by a factory authorized service technician. With the exception of printheads, any parts that are found to be worn or defective will be replaced at no charge. Turn around time on preventive maintenance tune-ups is the same as chosen programs repair time. It's a service option designed to extend the working life of your bar code equipment.
With every Peace of Mind Program, loaner equipment is available in the unlikely event that a unit cannot be repaired in the specified time. This eliminates any unexpected won time while the repair is being completed. In addition, Scansmart pays freight charges for all loaner units.
Depot Repair
Scansmart maintains a state-of-the-art repair facility with the latest in high technology diagnostic equipment. We offer a convenient mail in depot maintenance service with guaranteed fast 1, 3, or 5 day response, affordable pricing and factory authorized quality service.
Here are just a handful of the endless benefits we'll deliver as your bar code equipment service partner:
- On-site visits by support personnel, when necessary
- Factory authorized repair center (only NEW parts used on all repairs)
- Toll-free access to technical support
Equipment Serviced
Printers/Applicators
Printheads |
Scanners |
Portable Data Terminals |
Radio Frequency |
| Axiohm | Intermec | Hand Held Products (HHP) | Telxon |
| Cognitive Solutions | Metrologic | Symbol | HHP |
| Datamax | Percon | Percon | Symbol |
| Eltron | PSC | Psion | Percon |
| Intermec | Symbol | Videx | Teklogix |
| Label-Aire | Spectra-Physics | | RF Backbone |
| Monarch | | | Aironet |
| SATO | | | Lucent |
| TEC | | | Proxim |
| Zebra | | | Spectrum 24 |
- Service coverage anywhere in the United States
- Large OEM parts inventory and printheads
- Technical consulting
For more information, please contact the Professional Services Department or yours sales associate at Scansmart.
Full Service Maintenance Center
- Factory Trained & Authorized Technicians
- Factory Parts
- Get An Estimate
- Fast Turnaround Time
- All Repairs Tested to Factory Specifications
- Repairs Are Warranteed
- All Major Manufacturers
Best of all it's easy! Complete this on-line form or call us; we will provide an RMA#. Instantly!
Ship your product to us and identify your RMA# on the shipping label. We will contact you with an Estimate.
Do not ship returns until you have filled out the following form and received an RMA number:
Scansmart Service Center
3431 E. Elwood St.
Phoenix, AZ 85040
RMA#:
Upon your authorization, we will complete your repair quickly. If you're not happy with the estimate, we'll ship it back to you at our cost. However, There will be a $50 diagnostic fee for those products for those items you choose not to have us repair.
Please fill out the following form to find out if you qualify for one of our Service Plans:
Select one or more plans for each product:
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